Anyone using our services must accept the conditions outlined in this document. No exceptions, safety is our priority.
It’s in the best interest of yours to strictly adhere to our service policies and procedures. We welcome your suggestions if they can benefit our learner drivers, the efficiency of driver education and overall results.
We bring to your attention that we have a cancellation and no-show policy which includes a cancellation fee. In summary the cancellation policy is as follows:
Rescheduling driving lessons
We don’t charge fees if we receive the notice at least 24 hours prior to your lesson and will reschedule the lesson.
If you reschedule a Lesson with less than 24 hours advance notice of the scheduled time, we reserve the right to consider the Lesson cancelled and charge as set out below.
Cancelling a driving lesson
If you cancel the Lesson with less than 24 hours’ notice, the Lesson Cost will be credited as follows:
Period of notice prior the scheduled lesson Amount credited
12 hours or less No Credit
More than 12 hours but less than 24 hours 50% of the Lesson Cost
Lateness and non-attendance (No-shows)
If you arrive late for a Lesson the Instructor shall only be able to offer you the remaining Lesson time if they have a commitment to another Lesson immediately after, and you will be charged for the full Lesson Cost for the Lesson.
If you are more than 10 minutes late for a Lesson without notifying us, we reserve the right (at the Instructor’s reasonable discretion) to cancel the Lesson and charge the full Lesson Cost.
If you do not attend a Lesson (No Show) we reserve the right to cancel the Lesson (at the instructor’s reasonable discretion) and charge the full Lesson Cost for the Lesson.
Proactive Driving School complies with the Commonwealth Privacy and Information Act 1988 that makes provision for the protection of an individual’s privacy. It acknowledges the right of persons not to be subjected to arbitrary or unlawful access to their personal information, family, home, or correspondence. Students are protected by this legislation and Proactive Driving School ensures due diligence when collecting, recording, and storing information. Information will not be released to a third party without the written consent of the student.
Students can request a copy of the information held about them by completing a request for access form.